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Return&Refund
Order Changes and Cancellations
If you want to change or cancel an order, please contact us as soon as possible. We will make every effort to fulfill your request if it is received before your order has been shipped. Please be advised that we are unable to cancel or amend orders that have already been dispatched. If your order has been shipped, you may also contact us for help. Thank you for your understanding, and we wish you an excellent shopping experience with us.
Damaged or Defective
Please check your order as soon as it arrives. If your item arrives damaged, we will either issue a refund or send a replacement at no additional cost. How to File a Damage Claim: Report within 7 days of delivery. Contact us at fortunepaws@outlook.com. Provide: Photos/videos of the item in original packaging, order number, and proof of purchase.
Lost or Missing Packages
How to File a Missing Package: Report after 60 days.
Contact us at fortunepaws@outlook.com.
Provide: Photos/videos of the item in original packaging, order number, and proof of purchase.