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FAQs
You will usually receive a welcome email with the first purchase coupon inserted if you subscribed to our website. We recommend checking your email first. In the event you still are not able to find it, please contact us (fortunepaws@outlook.com) for further help.
Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Gift card or discount code” Then, click the button that says “Apply”. All promotional codes can only be used once.
We accept the following forms of payment: PAYPAL, AMERICAN EXPRESS, CREDIT CARD & DEBIT CARD DIRECTLY.
Your order’s delivery timeline begins once it is successfully confirmed. During standard business days, we allocate a 24-hour window to process and dispatch your items. Please be aware that processing may extend beyond this period during major sales promotions. Your order’s delivery timeline begins once it is successfully confirmed. During standard business days, we allocate a 24-hour window to process and dispatch your items. Please be aware that processing may extend beyond this period during major sales promotions. We hope this clarifies the process!
Please get in touch with our customer service team within 24 hours for assistance. We can cancel the order if it has not been shipped out. Once a package has been delivered, cancellation is no longer possible. In this case, you may initiate a return. The item must be returned in its original, unused condition to qualify for a refund. Purchases over 14 days will no longer be eligible for returns. Customers are responsible for all return shipping costs.